Frequently Asked Questions
Below you will find a selection of the questions that we get asked most often. Have a read through, and if, after doing so, you still haven't found the answer to your question, then please don't hesitate to get in touch.
About Blu-ray Products
- What are Blu-ray discs?
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Blu-ray, also known as Blu-ray Disc (BD), is the name of a next-generation optical disc format jointly developed by the Blu-ray Disc Association (BDA), a group of the world's leading consumer electronics, personal computer and media manufacturers.
The format offers more than five times the storage capacity of traditional DVDs and can hold up to 25GB on a single-layer disc and 50GB on a dual-layer disc. This extra capacity combined with the use of advanced video and audio codecs offers consumers an unprecedented HD experience.
The format also has support from all Hollywood studios and countless smaller studios as a successor to today's DVD format. Many studios are releasing new feature films on Blu-ray Disc day-and-date with DVD, as well as a continuous slate of catalog titles every month.
- What is Region Coding?
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As is the case with DVD, Blu-ray discs and players are "region-coded", according to the geographical area they were produced for. This is so that content providers (including the studios) can support different content, prices, release dates, etc., depending on the region.
Region A: includes most North, Central and South American and Southeast Asian countries plus Taiwan, Hong Kong, Japan and Korea.
Region B: includes most European, African and southwest Asian countries plus Australia and New Zealand.
Region C: contains the remaining central and south Asian countries including China and Russia.We supply US product, which is marked as either Region Code: A or Region Code: A/B/C (All). However, not all content providers enforce this region coding on the discs, so a large number of titles will play on any Blu-ray player, regardless of the region code marked on the product or the region-code of the Blu-ray player that they are played in. We refer to these as Multi-Region or Region-Free and customers who have non-US Blu-ray Players (or ones that have not been modified to play all regions), should take great care to order ONLY titles which are labelled as A/B/C or Multi-Region, otherwise they will be unable to play them.
Please Note: Our multi-region status only applies to the main feature and not to any supplemental or bonus features, digital copies, etc.
Here is a rough guide to how much product is region-free for each of the major movie studios:
Paramount Pictures, Universal Studios: Almost all are region-free.
Sony Pictures, Warner Bros.: Most are region-free.
Lionsgate, Walt Disney Pictures: Mixture of region-free and region-locked.
20th Century Fox: Almost all are region-locked. - Are Your Discs US or Canadian Versions?
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All our discs are genuine US releases and not inferior Canadian versions.
About Ordering
- How do I create an account or place an order?
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Add the items that you wish to purchase to your shopping cart using the Add to Cart buttons. You can see a summary of your cart at the top right and clicking View Cart will allow you to see the cart contents in more detail and edit its contents (change quantities/remove items). Clicking Checkout will take you to the log-in page. If this is your first order, then you should follow the "create an account" link and create an account with your e-mail address and a password of your choosing. Please remember which e-mail address and password you use because you will use them to log-in in the future. You will be taken through the checkout process adding or choosing addresses for billing and delivery. For convenience, addresses you use can be stored on your account for the future. You will then be able to review the billing and delivery addresses and the items in the cart. Your payment details are entered directly with our payment processor (Sagepay) on their secure server and then you will be returned to the order confirmation page. You can review your order history in the My Account section.
- What about my personal information?
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We value your privacy and it is our policy to use any information you give us solely for processing your orders. We will not divulge any of your personal information to anyone else and we do not sell or distribute our list of customers.
We will send order confirmation and status updates by e-mail and may contact you occassionally with any information or special offers which may be of interest to you.
At our discretion we may cancel or hold any order we deem to be suspicious. We may ask for names and addresses to be verified before we despatch an order.
- What are "Cookies" and why do I need to have them enabled?
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A cookie is a small piece of text stored on a user's computer by a web browser. It is often used on e-commerce websites to manage the contents of your shopping cart during your visit and to handle the login to your account.
We do not store any sensitive information in cookies and we only use temporary (session-based) cookies. This means that the cookie only exists for the duration of the browsing session with us, so you if you add items to your cart but do not checkout, they are not saved and if you to return at some time in the future, your cart would be empty.
About Payment
- What methods of payment do you accept?
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We accept payments made with all major credit/debit cards.
- Which currencies can I use to pay with?
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All our prices are displayed in UK pounds (GBP) and you can see an estimated conversion in Euros and US Dollars by hovering your mouse pointer over the displayed price. Please note that this is an estimate only.
You can pay with cards which use other currencies and your bank/card issuer company will convert the GBP charge to the appropriate amount in your native currency using current exchange rates.
- Is my credit card information safe?
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At the payment stage of the checkout process you will be redirected to our payment processing company (Sagepay) and you will enter your payment details directly onto their secure servers via a 128-bit encrypted HTTPS connection. Sagepay is the UK and Ireland's leading independent payment service provider and all data held by them is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
About Delivery
- Is there a delivery charge?
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No, the price you see includes the delivery charge for each item.
- Where does my order come from?
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All orders are shipped from the United States of America.
- When will my order ship?
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We process orders Monday to Friday (excluding US holidays). Orders placed during the weekend or on holidays will be processed on the next business day.
- If I order more than one item on an order, does that mean that they all ship together?
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No, we will ship each item individually.
- What happens if something that I order is not in stock?
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We will do our best to maintain a full inventory at all times but stocks can run out. We ship each item individually, so if an item is temporarily out-of-stock it will not hold up the rest of your order.
- What happens when I make a pre-order?
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Pre-orders are shipped on the release date.
- When will I receive my order?
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Delivery times vary depending on the destination country. We estimate the delivery time to be between 7 and 14 days from the date of despatch.
- What happens if an order has not arrived within that time?
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Please ensure that you provide us with a complete and accurate delivery address when you place your order. Please appreciate that customs and other factors can affect delivery times. If your order has not been delivered within the estimated delivery time, please contact us so that we can assist you.
- What about importation charges?
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We are "VAT-friendly". Items are shipped individually and most items are below the importation threshold. We guarantee that if you receive ANY importation charges, we will reimburse you.
About Returns
- Can I return something if it is damaged or faulty or if you send me the wrong item?
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Yes, you have 30 days from receipt of the order to return an item that is damaged or faulty and we will replace it with the same item. If we sent an incorrect item (not the one you ordered) then you can return it and we will then resend the correct item. If in doubt, please contact us before making any returns.
- Can I return something if I discover that my player is not compatible with the region code of the item I have bought?
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We ask that you make sure your player or TV can handte the items before ordering, as we will not refund or exchange any disc due to compatibility issues once the packaging has been removed. If we make a mistake (e.g. mark an item as multi-region and it turns out not to be, then you can of course return it, as it was our mistake.
- Can I return something for any other reason, for example if I change my mind?
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Yes, you have 7 days from receipt of the order to return an item that is not damaged, faulty or sent incorrectly. We will only accept returns where the goods are unopened and unused and this will be subject to a 20% restocking fee. If in doubt, please contact us before making any returns.
